REFUND POLICY
REFUND POLICY
Last Updated: 10 August 2026
Newage Trade Mission Private Limited ("NTM", "Company", "we", "us", or "our") is committed to maintaining a transparent and fair refund process for eligible purchases and payments made through www.ntm.world.
This Refund Policy explains when a refund may be issued, how approved refunds are processed, and the conditions applicable to refunds.
1. Eligibility for Refund
A refund may be issued in circumstances including, but not limited to:
A wrong product has been delivered and the customer is approved for a refund instead of replacement.
A product is received damaged or defective and the refund request is approved.
A damaged, defective or incorrect product cannot be replaced because the replacement product is unavailable.
NTM is unable to fulfil a confirmed order after receiving payment.
A duplicate payment has been successfully verified.
A payment has been received by NTM but the corresponding order or transaction cannot be fulfilled.
A refund is otherwise required under applicable law.
Refund eligibility is subject to verification of the relevant order or transaction and the applicable Return and Cancellation Policies.
2. Refund for Wrong, Damaged or Defective Products
If a customer receives a wrong, damaged or defective product, the customer must contact NTM and provide the required order and product details for verification.
After verification of the claim, NTM may provide:
A replacement of the product; or
A refund of the eligible amount.
If a refund is approved, NTM will initiate the refund within 7 working days from the date of refund approval.
The final resolution may depend on product availability, the nature of the issue and applicable law.
3. Refund After an Approved Return
Where a returned product is approved for a refund, NTM will process the refund after the returned product has been received and, where necessary, inspected.
Once the refund is approved, NTM will initiate the eligible refund within 7 working days.
The refund amount may be affected by applicable discounts, promotional offers, shipping charges or other charges, where permitted by applicable law.
Customers may request a return within 5 days from the date of delivery, subject to the applicable return eligibility conditions.
In case the customer receives a wrong, damaged, defective, or incorrect product, the issue must be reported to NTM within 5 days of delivery. After verification, NTM may arrange for a replacement or process an eligible refund, as applicable.
The product must be returned in its original condition, along with its original packaging, labels, accessories, and other applicable items. Returns may be rejected if the product does not meet the applicable return conditions.
4. Refund for Cancelled Orders
If an order is successfully cancelled and the payment has already been received, the eligible refund will be processed in accordance with the applicable Cancellation Policy.
Where a refund is applicable, NTM will initiate the refund within 7 working days from the date of refund approval.
Cancellation of an order does not necessarily mean that the refund will be credited immediately.
5. Refund for Unavailable Products
If NTM receives payment for a product that subsequently becomes unavailable and the order cannot be fulfilled, the customer may be eligible for a refund of the amount paid for that product.
If approved, the refund will be initiated within 7 working days.
6. Duplicate Payment
If the same order or transaction is paid for more than once due to a duplicate payment, the additional verified payment may be refunded.
Customers should contact NTM and provide the relevant order number and transaction/reference details for verification.
If the duplicate payment is verified and approved for refund, NTM will initiate the refund within 7 working days.
7. Refund Method
Approved refunds will generally be processed through the original payment method used for the transaction.
Depending on the payment method, technical availability or other circumstances, NTM may use another appropriate refund method after communicating with the customer.
8. Refund Processing Time
For an approved refund, NTM will initiate the refund within 7 working days from the date of refund approval.
After the refund is initiated, the time taken for the amount to appear in the customer's bank account, card account, UPI account or other payment account may vary depending on the relevant bank, payment gateway or financial institution.
NTM shall not be responsible for delays caused by banks, payment gateways or other third-party financial service providers after the refund has been successfully initiated by NTM.
9. Shipping and Other Charges
Where a refund is issued because of an error attributable to NTM, such as delivery of a wrong, damaged or defective product, applicable shipping charges may be refunded where appropriate.
For customer-initiated cancellations or returns, shipping, handling or other charges may be non-refundable where permitted by applicable law.
10. Promotional Offers and Discounts
Orders placed under promotional offers, discounts, coupons, bundles, Buy-One-Get-One offers or other special schemes may be subject to specific refund conditions.
Where a refund is approved, the refund amount may be calculated after taking into consideration the applicable discount, promotional benefit and products supplied under the offer.
11. Refunds for Membership, Franchise and Business-Related Payments
Payments relating to NTM membership, franchise registration, business participation, training, events or other non-product services may be subject to separate terms and conditions.
Where a specific refund policy or terms have been communicated for such payment, those terms will apply, subject to applicable law.
12. Non-Refundable Amounts
Unless otherwise required under applicable law, certain amounts may not be refundable, including:
Charges for services that have already been fully provided.
Certain shipping or handling charges.
Amounts relating to products that are not eligible for return or refund.
Certain promotional or special-offer amounts.
Other charges clearly identified as non-refundable before purchase.
13. Refund Rejection
A refund request may be rejected where:
The relevant transaction cannot be verified.
The product is not eligible for return or refund.
The product has been opened, used or consumed where applicable return restrictions apply.
The product has been damaged after delivery due to improper handling, storage or use.
The refund request is submitted outside the applicable period.
The request is found to be fraudulent, misleading or abusive.
The requested refund is not required under applicable law or the applicable transaction terms.
14. Failed or Undelivered Orders
If an order cannot be delivered and is returned to NTM, any eligible refund will be processed after verification of the order and the reason for non-delivery.
Where non-delivery is caused by an incorrect address, incorrect contact information, customer refusal or repeated failed delivery attempts, applicable shipping or return charges may be deducted from the refundable amount where permitted by law.
If a refund is approved, NTM will initiate the eligible refund within 7 working days.
15. Statutory Rights
Nothing in this Refund Policy is intended to limit, exclude or override any consumer rights or remedies available under applicable Indian laws and regulations.
Where applicable law provides a customer with a right to a refund, such statutory right will continue to apply.
16. Changes to This Refund Policy
NTM may update this Refund Policy from time to time to reflect changes in our products, services, payment processes, business practices or applicable laws.
Any updated version will be published on this page with a revised "Last Updated" date.
17. Contact Us
For refund-related queries or requests, please contact:
Newage Trade Mission Private Limited
Address:
B-124, Vidhya Nagar, Hoshangabad Road,
Bhopal – 462026, Madhya Pradesh, India
Phone: +91 7553140473
Email: ntmworld24@gmail.com
Website: www.ntm.world
Last Updated: 10 August 2026
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